Plans and limits

What it is

Every account and every organization has a plan: a level with a set of limits, such as how many spreadsheets, how many agent answers per day, and how much file storage. An organization’s limits work on two levels: a shared allowance for everyone, and a personal ceiling for each member. Your plan and usage open from the profile menu.

How to use it

1. Open the profile menu. If you work alone, choose Plans and limits (a settings section). If your space has members, choose Members and limits, then the Plan and consumption tab.
2. At the top: Plan “…” and its term, either Valid until … or No expiry.
3. Below are the usage bars: My usage or Limits and usage, then Workspace usage or Shared limits. Each bar shows a period (per day, per month or total), N of M, and when the counter renews, in your local time (for example, renews tomorrow at 02:00 if you are two hours east of Moscow). On a narrow screen, N of M moves to a new line as a whole, and the period label does not break. From the warning threshold set in the plan catalogue (currently 85%), the bar is highlighted in colour and Remaining … appears.
4. Levels shows all plans on sale and their first five limits. Yours is marked Current plan.
5. Change plan, Renew and Cancel are not active in the settings for now: there is no payment in the product, and the level is changed by the administrator. Write to us.
6. The owner of an organization sees Plan levels on the Plan and consumption tab. Above your level is Request upgrade: the plan does not change, and the message Upgrades are handled by our team for now — contact us and we’ll raise your plan. appears. Below your level is Go, which opens the window What will change (the limits “before → after”), with the confirmation Go to “…”. A level below without a price is marked Price not set and cannot be chosen. For a custom plan, the button is Request a quote. Everyone else sees The plan is changed by the owner, with the owner’s name.
7. The owner and administrators see Who spent how much: today’s agent runs by person. On the Members tab, the Personal ceiling column shows as per plan, N per day or no ceiling. After you select people, you can click Remove the ceiling. The platform administrator can set a number; they also change any limit of a person’s personal space in Edit user.

Limits

• There is no payment in the product yet. Only the platform administrator upgrades a plan and changes the number of seats. The owner of an organization can only lower its plan. An upgrade takes effect at once and does not reset the usage. A downgrade takes effect at the end of the paid term, or at once if there is no term. Once a downgrade has taken effect, only the administrator can restore the previous level.
• The names of levels and limits are shown in the interface language (English, 中文 or Русский). Without a translation, Chinese shows the English text, and English shows the Russian text.
• The platform administrator and the spaces they own have no plan limits: the bars show no limit.
• Daily counters reset at midnight Moscow time; monthly counters reset on the 1st at midnight Moscow time. The total limits (seats, spreadsheets, file storage) are not reset.
• An action goes through only if both the personal ceiling and the organization’s shared allowance are enough. If either one refuses, nothing is charged.
• If there is a failure on our side or in an external service, the usage is returned. A failed upload, an agent answer that failed because of the model service, a check to which the register did not respond, an unsuccessful visit to the Made-in-China site, and an import into a spreadsheet that did not change it do not use up the limit. An answer stopped by a limit stays in the count.
• Supplier searches use up only visits to the Made-in-China site: a search in your own base is free. A company card from the Chinese register counts as one Counterparty check; a search in that register does not.
• File storage is the sum of the sizes of chat attachments and spreadsheet pictures. It is checked against the actual figure every 6 hours.
• Automatic version-history snapshots older than the plan’s term are deleted. Versions that were given a name remain.
• Frequent repeats are limited: sign-in allows 20 attempts per minute from one IP address, and after 5 wrong passwords sign-in is locked for 1, 2, 4 and 8 minutes, then 15 minutes; sign-up allows 5 per hour; uploads to a chat allow 60 per minute; invitations allow 30 per hour.

Starting plan numbers. The platform administrator changes them without a release; the current ones are visible under Levels. “Person / organization”: “—” for an organization means there is no shared allowance, and only the personal ceiling applies.

Limit	Starter	Solo	Team	Business	Enterprise
Price	free	not set	not set	not set	by contract
Member seats	1	1	10	50	no limit
Spreadsheets in progress	5	100	500	no limit	no limit
Rows in one spreadsheet	10 000	200 000	500 000	1 000 000	no limit
Co-authors per spreadsheet	3	10	30	100	no limit
Agent runs per day, person / organization	5 / —	50 / —	100 / 600	100 / 3 000	no limit
Agent work volume per day (tokens)	500 thousand / —	5 million / —	10 million / 60 million	10 million / 300 million	no limit
Simultaneous agent answers	1	1	2	3	no limit
Counterparty checks per month	3 / —	30 / —	60 / 150	200 / 600	no limit
Supplier searches per month	10 / —	200 / —	400 / 1 000	1 000 / 4 000	no limit
File uploads per month	5 / —	100 / —	200 / 400	500 / 2 000	no limit
File storage	200 MB	5 GB	50 GB	200 GB	no limit
Version history	7 days	90 days	180 days	365 days	no limit

If something goes wrong

What you see on the screen	Why	What to do
Under the agent’s answer: Your plan is out of agent answers. Wait for the counter to reset or change the plan.	Today’s runs are used up: your ceiling or the organization’s allowance	Wait until midnight Moscow time, or ask the owner to request an upgrade
The agent’s daily work volume is used up. The counter resets at midnight Moscow time…	The daily volume of agent work is used up	The same as above
The agent says that counterparty checks or supplier searches are used up, and gives the date	The monthly limit of these requests	Wait until the 1st, or upgrade the plan
Spreadsheet limit on your plan: N. Delete unneeded spreadsheets or change your plan. at the top of the screen; Your plan allows no more than N spreadsheets… when a file is uploaded	The Spreadsheets in progress limit	Delete unneeded spreadsheets
Co-authors per your plan: no more than N… in the Access window; by an open link, No access, with a request for access	The Co-authors per spreadsheet limit	Remove access for someone, or upgrade the plan
The file has N rows, but your plan allows M in one spreadsheet	The rows limit	Split the file, or upgrade the plan
File uploads for this month are used up… (in a chat, and on import)	The monthly uploads limit	Wait until the 1st
File storage is used up… (a picture in a spreadsheet), or Your plan is out of file storage… (a file in a chat)	The storage is used up	Delete files
No seats available in an invitation; The organization has run out of free seats… via a link	All seats are taken. Unanswered invitations whose deadline has not passed also count	Revoke an invitation, remove a person, or upgrade the plan
The plan is exceeded by N — free up space or raise the level	After a plan was lowered, more is used than it allows	Free up the excess
Too many uploads in a row. Wait N s and try again	The frequency of uploads	Wait the time shown
Plan upgrades are handled by our team — contact us	The owner of an organization asked for a higher level or a different number of seats	Contact us: the administrator will raise the level