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DUOSHAODUOSHAO · Help

Emails: sign-in codes, Forgot password? and invitations

What it is

Section titled “What it is”

DUOSHAO sends emails by itself: a sign-in code, a sign-up code, a code and a link for a new password if you have forgotten the old one, and an invitation to an organization. Emails are plain text, in Russian or English. If email is not set up on the server, the sign-in page has neither Forgot password? nor sign-in with a code, and invitations are forwarded by the person who sent them, as before.

How to use it

Section titled “How to use it”

Sign-in and sign-up codes. The Sign in with an email code button on the Sign in page sends the email “ — sign-in code for duoshao”. If there is no account with this email, it sends “ — sign-up code for duoshao” instead. Signing up with a password also sends a sign-up code when email is set up. The email contains the code and a link to a page with the code already filled in. How to use the code is described in Sign in and sign up with an email code.

Forgot password

  1. On the Sign in page, under the Password field, click Forgot password?.
  2. In the Login or email field, enter the login or email of the account and click Send code.
  3. The Email code step opens with the text “If the account exists, we’ve sent an email with a code and a link”. The text is the same whether or not such an account exists. Back to sign in returns you to the sign-in form.
  4. The email “Password change in duoshao” arrives at the account’s email, even if you entered a login. It contains a code and a link. Enter the code at the Email code step, or open the link: New password → Save password → Password changed. All earlier sign-ins are closed. For details, see Account and sign-in.

Invitation by email

  1. Invite members as usual: Members and limits → Invite (see Organizations).
  2. Each invited person receives the email “Invitation to “Organization name””: who invites them, the link, and the date until which the link is valid.
    • By the login or email of a person who already has an account: the email goes to that account’s address, in its language.
    • By an email address with no account: the email goes to that address, in the language of the person who invited.
    • By a login that does not exist: no email is sent. Send the link yourself.
  3. The links are still visible to the person who invited, and Copy works as before. The window says “Invitations created. The links are sent by email — you can also copy them.” Without email, the old text “Send the links yourself…” is shown.
  4. New link on the Invitations tab also sends an email, with the new link. The old link stops working.

Spreadsheet notifications (mentions, comments, changes) do not come by email yet. They appear only in the bell.

Limits

Section titled “Limits”
  • In the Forgot password? email, the code is valid for 10 minutes and the link for 1 hour; both work once. A new request cancels the earlier codes and links from emails. It does not touch a link issued by an administrator: someone who only knows the login cannot knock that link out.
  • For one account: no more than 3 Forgot password? emails per hour. Extra requests are silently not sent.
  • From one IP address: no more than 10 Forgot password? requests per hour.
  • Sign-in or sign-up code emails to one email address: no more than one per minute, no more than 5 per hour and 20 per day.
  • A closed or deleted account, and an account without email, get no email.
  • Emails are in Russian or English. The deadline in an invitation is given in universal time (UTC).

If something goes wrong

Section titled “If something goes wrong”
What you see on the screen Why What to do
There is no Forgot password? link Email is not set up on the server Write to support: the administrator will issue a link
Emails can’t be sent right now. Ask an administrator for a link Email is turned off on the server Ask the administrator for a link
Too many attempts. Wait N s and try again More than 10 requests per hour from your address Wait the time shown
No connection to the server No internet, or the server is unavailable. What was typed is saved Check your connection and try again
Check the fields The login or email is longer than 254 characters Fix the field
Couldn’t send. Try again A failure on the server Try again
No email arrives There is no such account, it is closed, 3 emails were already sent within the hour, the email landed in Spam, or the mail server did not accept it Check Spam and the login. Wait an hour, or ask the administrator for a link
The link no longer works - ask for a new one when you open the link from the email An hour has passed, the link was already used, a new link was requested, or the code from the email was entered Click Forgot password? again
The invited person did not get the email They were invited by a login that has no account, the email is in Spam, or the mail server did not accept it Copy the link and send it yourself