Sign in and sign up with an email code

What it is

You can sign in, sign up and change a forgotten password with a 6-digit code sent to your email. This is an extra way alongside signing in with a password. The buttons are on the Sign in and Account pages, and only when email is set up on the server.

How to use it

Sign in with a code

1. On the Sign in page, click Sign in with an email code. If an email address is already typed in the Login or email field, it is carried over.
2. On the Sign in with a code page, enter your Email and click Get code.
3. The Email code step opens with the text We sent a code to . Enter the 6 digits: the check starts by itself after the sixth digit. You can paste the code whole: spaces and other characters are dropped. Continue also checks the code.
4. A correct code signs you in. You return to the place you were sent from to sign in, otherwise to Chats; if you came by an invitation, you go to the invitation page with the result. The email “ — sign-in code for duoshao” also contains a link. It opens the Email code step with the code already filled in. To sign in, click Continue.

Sign up with a code. If there is no account with this email, the same path signs you up:

1. An email “ — sign-up code for duoshao” arrives. After a correct code, the Sign up page opens.
2. Email is already confirmed and does not change. Fill in First name and, if you like, Last name (optional). No login is asked for: the server makes one from your email, and you can change it in Profile. Tick both consents and click Create.
3. An account made this way has no password. You can set one through Forgot password? on the Sign in page. On the Account page, this path is opened by the Sign up with an email code button.

Sign up with a password. After Create on the Account page, Confirm your email opens: enter the code from the email, and the account appears. Before the code is entered there is no account. Edit details returns you to the form with everything you typed.

Forgot password

1. Sign in → Forgot password? → Login or email → Send code.
2. The Email code step opens with the text If the account exists, we’ve sent an email with a code and a link. The text is the same whether or not the account exists.
3. A correct code opens New password (then see Account and sign-in). Instead of the code, you can open the link from the email.

On the Email code step

• Send the code again in 0:59 is a countdown. After a minute, the Send the code again button sends a new email. The earlier code stops working, and We sent a new code appears. On a page opened from the link in the email, the button is available at once.
• Back: Change email (sign-in with a code), Edit details (sign-up with a password), Back to sign in (Forgot password?).

Limits

• The code has 6 digits, is valid for 10 minutes and works once. After 5 wrong attempts the code expires.
• Only the code from the latest email works: a new email cancels the earlier code.
• For one email address: no more than one sign-in or sign-up email per minute, no more than 5 per hour and no more than 20 per day.
• From one IP address: no more than 20 code requests per hour (including Send the code again), 30 code checks per 10 minutes, and 5 sign-ups by code per hour.
• Filling in the Sign up form after the code takes 30 minutes at most.
• Forgot password?: the code lives 10 minutes, the link 1 hour. No more than 3 emails per hour are sent to one account. Extra requests, including requests for a non-existent or closed account, quietly get no email. The screen is the same, including We sent a new code.
• Emails are sent in the language of the account, and to someone who does not have an account yet, in the language of the page. The languages are Russian and English.
• Without email set up there are no code buttons, and sign-up with a password goes through at once, without a code.

If something goes wrong

What you see on the screen	Why	What to do
Wrong code. Attempts left: N	The code was typed incorrectly	Type it again; the field is cleared
This code no longer works — request a new one	10 minutes have passed, the code was already used, a new email arrived, or there were 5 errors	Send the code again
Too many attempts. Wait N s and try again	Emails to this address, or requests from your address, are too frequent	Wait the time shown
The email didn’t go out. Try again	The mail server did not accept the email	Try again right away; there is no need to wait a minute
Emails aren’t being sent right now. Sign in with your password	Email is turned off on the server	Sign in with your password
An administrator has disabled this account. A new password will not help; contact support.	The account is closed or deleted	Contact support
Email is already in use (after the code, under the Email field)	The email was registered another way, including while you were waiting for the email	Sign in with the code or with the password
Check the email address	What was typed does not look like an email address	Fix the Email field
Time to finish signing up ran out — request a new code	More than 30 minutes have passed since the correct code	Request a new code; the email is already filled in
No connection to the server	No internet, or the server is unavailable	Check your connection and try again
Something went wrong. Try again	A failure on the server	Try again
No email arrives	The email is in Spam; for Forgot password?: there is no such account, it is closed, or 3 emails have already been sent within the hour	Check Spam and the login; after a minute, Send the code again